Many people seem to be having iPod Shuffle problems and I guess I'm not the only one and this is also a very useful post if you have iPod problems as well. This post is created for the people who needed help and said so in my previous post. If you haven't read my previous post called 'ipod Shuffle Problems?' then I suggest you read that right now!Most of you have probably gone through the Apple iPod Support site. If you haven't done that yet then you might as well go through it now. The tips I give below are a mixture of my own tips and what the Apple support site has. You might also want to chat with a Apple Support Agent (24/7), which I higly reccomend... plus the funny thing is that they have this especially for iMac and iPod Shuffle customers. This makes me think, how much problems does the shuffle really have?!
How to solve 'My computer and iTunes don't detect my shuffle, I'm so tired of this thing' Problem:
Reset your iPod shuffle (My way...)
1. Turn over your iPod shuffle (keep it off)
2. Move the switch (the rectangular thing that turns your iPod shuffle on etc) down and wait for 5 seconds. Check if you are getting the green light on the back of your iPod, you will usually get if after 5 seconds.
3. Move it back up to off position wait for 5 secs
4. Then bring it back to on or shuffle position.
I think this way is going to work a little better, here's the original way (what Apple Recommends).
Check if iPodService.exe is running
1. Press Ctrl+Alt+Detele together to bring up Windows Task Manager
2. Go the Processes tab
3. Check if iPodService.exe is running- If it is running then your computer is allright.
4. If it isn't running then read Apple's full article over here...
Check if Safely Remove Hardware icon is there
1. In your system tray you should see a small 'Safely Remove Hardware' icon
2. Double click on it and check if you see iPod anywhere. If you see iPod anywhere this means that your PC is recognising that there is an iPod.
Download the latest iTunes... and make sure that you don't use anything else. If you don't want to use iTunes to put songs into you iPod then you can use other software as well. I'll write up a blog post on that as well.
Make sure you try it with all the USB ports on your computer. For example if your web-cam is using a usb port and has the same requirements of the Shuffle then remove the webcam and put your iPod in that port and check if it works.
How to solve 'The Ipod cannot be updated. An unknown error occurred (-36)' Problem:
Change your iPod shuffle Drive letter (I'm not sure if this helps but I'm putting it in here anyways if you are brave enough to try it out)- Your iPod needs to be plugged in...1. Click Start
2. Click Control Panel
3. If you are in Classic View Click on Administration Tools
4. If you are in Category View Click on Performance and Maintenance and then on Administration Tools
5. Click Computer Management
6. Click Disk Management
7. Right click on ipod
8. Change the letter to something else
You might also want to read through what Apple has to say about this.
If you've tried all of the above, and are tired of your iPod having problems then make sure that you chat with a Apple Support Agent you can also call 1800-APL-CARE 'iBelieve'. If you bought your iPod shuffle recently and it isn't working and you've tried everything if possible just go and return it and get a better one.
If I haven't covered your problem then please write up a comment, and I'll add that solution to this post as well! Hopefully your iPod is going to work fine!
Please to read the iPod shuffle problems part 1 post as well as the stop the green and orange blinking lights error if that is your problem. You might also want to check out the fix your iPod shuffle post, just in case it might help you out.
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